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Shipping:
Within
New Zealand goods are delivered by Courier Post within a five day period (not
including Saturdays, Sundays or Public Holidays). If there is a delay due to
unavailability notification will be made at the time of confirmation of the
order as to the estimated delivery time. Goods suppliued to Australa are sent
by NZ Post (Airmail) within a five day period and under narmal conditions
arrive within seven days of the dispatch of same.
Refunds:
You
have 7 days from receipt of the product to return (at your expense) to be
eligible for a refund. A $20.00 handling fee will apply. All items must be in
their original condition and packaging. Credits may take up to 4 weeks to show
on your credit card. We are not responsible for packages lost in the mail.
Please insure or add tracking to package for your own safety. For more
details, please e-mail us.
Exchange:
You
have 7 days from receipt of the product to be able to exchange your purchase.
Shipping charges will not apply on the first exchanged item unless you request
faster shipping. Exchanged items will be sent via Courier Post. Product and
packaging must be in original condition, to be fully exchangeable.
Warranty:
All
goods are covered by the manufacturer's warranty for manufacturing defects.
The warranty does not include personal neglect or accidents. Any item that
needs to be repaired or replaced under warranty should be returned to our
address below.
Repairs
Outside of Warranty:
A
$20.00 fee charge will be charged to cover cost of the repair evaluation,
postage and handling if repair authorisation is refused. You do not need to
send money when you return an item for servicing outside the warranty period;
Customer Service will contact you with a firm price.
Competitive
Pricing:
We
endeavor to offer the best prices on all of our products, but if you find it
cheaper, will try to match or beat any authorised dealer's advertised price
(close-outs or specials not included). Just e-mail us where you found a price
and we will tell you if we can do better.
GST:
New
Zealand - All products purchased and paid for within New
Zealand
are inclusive of Goods and Services Tax of 12.5%. A Tax Invoice will be
supplied with the goods.
Australia - Goods supplied to
customers in Australia do not include GST - but do include delivery charges
from New Zealand to Australia.
Price
Sets - Credit Cards & Internet Banking:
Credit
Card transactions are in New Zealand Dollars and are processed in real time in
a secure gateway. Australian customers will have the NZD converted to AUD
debited to their Credit Cards.
Internet Banking payments
require a twenty four (24) hour bank clearance period before confirmation of
your order is made.
Customer
Services
Sunglass
Options
PO
Box
935
Pukekohe
2340
Tel/Fax:
09 235 0461
E-mail
us
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